Welcome to The Project Master Blog:

Be part of The Project Master community, as we explore different topics please feel free to comment and add your own thoughts.

« Back

Communication, Communication, Communication

You have all heard the truism that with property there are three key factors – location, location and location.

When you decide to engage a builder to improve your home, or build an extension, the key factor is communication. I cannot stress enough, how important it is that you communicate, clearly, precisely and accurately, what you want the builder to do.

In my last blog, I wrote that a good builder will do his best to understand what you want and try to deliver it. However no matter how good the builder is, if you don’t explain clearly what you want, he will not be able to guess what it is.

Most of the disasters I have encountered stem from poor communication. Not deliberate, but unintentional misunderstanding on both sides. Construction, like any other job, has its own terminology and if that is not used, it can easily be misunderstood.

You have your mind set on a new extension. You know what it will be, how large it should be and what it will be used for. You can see in your mind, how it looks, where the furniture will be, the colour scheme.

But how do you expect a builder to see the picture? How does he know what you have been dreaming of and what you expect? How can he understand how big it will be, how many floors, what it will be used for, what type of roof it will have, what the new bathroom or kitchen will look like?

You have to communicate all this to him. Because without all the knowledge he will not be able to prepare an accurate quote, or know how long it will take, or what materials to buy, or when the various trades should be available. He wont know how the job should be managed, what will be his responsibilities and what will be yours.´

That is where the potential for disaster lies. Any misunderstanding between you will inevitably cause delays at best, reworks at worst. And there will always be cost implications. If the builder does what he has priced for and you decide it is not what you wanted, he will still need to be paid. Then paid again to redo it the way you want.

The inevitable result will be unexpected increases in cost, time and the risk of a nasty dispute gets closer by the day.

It is vital therefore that you spend the time and effort in ensuring clarity and minimizing the risk of misunderstanding even before you start to get quotes.

How can you do this?

More later.


The Project Master